Frequently Asked Questions
1. Do you provide certificates with your diamond jewellery?
Yes, all our diamond jewellery comes with an authenticity certificate from reputed gemological laboratories like IGI or GIA.
2. Is it safe to shop from your website?
Absolutely. Our website uses SSL encryption and secure payment gateways to ensure your transactions are protected.
3. What is your return policy?
We offer a 7-day return policy for unused and undamaged products in their original packaging. Please refer to our Return & Refund Policy for full details.
4. How long does delivery take?
Delivery usually takes 5–7 business days within India. For international orders, delivery may take 10–15 business days depending on the destination.
5. Can I customize a jewellery design?
Yes, we offer customization services. Please contact our support team or visit the Custom Design section on our website to start your request.
6. Do you offer international shipping?
Yes, we ship internationally. Shipping charges and delivery times may vary depending on your location.
7. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also log into your account to view order status.
8. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and mobile wallets through secure payment gateways.
9. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it, provided it hasn’t already been shipped.
10. How can I contact customer support?
You can reach us at support@maayadiamond.com or call us at [Insert Phone Number].